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CHANGE MANAGEMENT

Change is inevitable in healthcare and that rate of change is only accelerating. Whether you are facing increasing demands to manage the overall health of a population to the challenges of potential merger and acquisition activity in your market to the imperative to become more efficient, we can help. We bring a depth and breadth of knowledge that will allow you to leverage your existing staff and maximize the pace and results of change. Our change management services include:

  • Population Health Strategies
  • Mergers and Acquisitions
  • Operational Work Flow Analysis
  • Capital Process Improvement
  • Community Health Needs Assessment

The transition to Population Health Management is a challenging task that can allow providers, patients, and payers to benefit from improved clinical outcomes and cost savings. Effective solutions implement a strategic and comprehensive approach to population health management that contemplates the roles and responsibilities, incentives, processes, organizational structures and technologies needed to realize value.

Case in Point

Capital Healthcare Planning’s ongoing work with the Southwest Texas Regional Advisory Council (STRAC) is driving a new level of integration in population health management in San Antonio, Texas. An advisory council at STRAC made up of key area healthcare leaders identified a need to better define the scope of the problem they faced in managing their safety net population. Capital was engaged to help consolidate data from disparate sources, determine the size of the global safety net population, identify “super-utilizers” within the data and help drive solutions.

Strategy

Effectively adapting to the changing environment often requires breaking down traditional barriers and finding new and creative ways in which to work with other industry participants.

Capital Healthcare Planning’s Added Value

Working with STRAC, Capital was able to drive a partnership across 15 different organizations to come together to share and integrate data. The partnership includes an array of healthcare and service organizations including acute care systems, FQHCs, mental health and homeless services and city and county judicial programs. Capital was able to identify a global population of “super-utilizers” spanning all of the partner organizations that were often invisible to the separate entities. To date the project has resulted in development of several key PHM programs:

  • Creation of the Southwest Texas Crisis Collaboration – a partnership funded intervention team and an Organized Health Care Arrangement that will continue to drive PHM solutions
  • Revision of the EMS non-aligned patient rotation to reduce fragmentation of care
  • Development of Jail Diversion and Assertive Community Treatment Teams

Illustrative Work Product

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